Purchased a Craftsman CompuCarve a few years back. Made a few signs and awards for staff members. Nice Machine, however it is LOUD. Wife didn’t like me using it. So put it away until last month. Learned I could use it as a object scanner, plus I had a few sign requests.
Was able to make 6 signs and the machine stopped working. Took the machine apart to clean, and found the problem. Seems there is a shaft that goes along the bottom of the machine to make sure both sides raise and lower at the same rate. Makes sense. However the shaft is held in place by two screws with washers held in place by plastic… The plastic broke on one screw making the machine unusable… Where did American workmanship go? I can not recommend this machine to anyone, and it was expensive. Wrote the company two emails asking if I could buy a replace part (the base).. No reply to either email. Another reason I can’t recommend this machine.
This has sadden me, I had great plans for this machine in building cases from Raspberry Pi’s, and desk stands for the office.
After two weeks and two emails I finally got a reply on repairing the CompuCarve. Their solution is to put a bigger/longer screw in the hole. I laughed at the lady on the phone, are you kidding. “No this is how we just fixed one on the floor in for repair”.
Needless to say I will not be following their directions and come up with my own repair.
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